Retail Assistant Manager - Drive Style & Customer Experience

J.Crew Factory; Cockeysville (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

PTO including holidays

401(k) plan with company matching

Medical, dental, vision, life ins.

Discounts on entertainment, travel, &

Job summary

J.Crew Factory in Maryland seeks an Assistant Manager to lead a small team and drive store profitability through strong customer connections and brand loyalty. You will coach sales staff, collaborate with senior leaders, and ensure smooth operations while maintaining exceptional customer service standards.

The role requires flexibility, fashion awareness, and a willingness to perform varied store duties. Join a team focused on community engagement, training, and delivering a premium shopping

Qualifications

• 1-2 years of retail management experience with similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with fashion trends.
• Embrace teamwork, flexibility, and courtesy.
• Scheduling flexibility including nights, weekends and holidays.
• Must be able to lift at least 40 pounds.

Responsibilities

• Support leadership to drive profitability through brand connections.
• Own designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate to create a collaborative working environment for associates.
• Lead product knowledge sessions to boost customer connection.
• Develop community engagement and loyalty events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Leadership

Teamwork

Communication

Job description

J.Crew Factory in Maryland seeks an Assistant Manager to lead a small team and drive store profitability through strong customer connections and brand loyalty. You will coach sales staff, collaborate with senior leaders, and ensure smooth operations while maintaining exceptional customer service standards.

The role requires flexibility, fashion awareness, and a willingness to perform varied store duties. Join a team focused on community engagement, training, and delivering a premium shopping