Retail Assistant Manager — Elevate CX, PTO & Discounts

F J Crew Building Contractors Ltd; Columbia (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Discounts on branded products

401(k) matching

Medical & prescription coverage

Paid time off

Life insurance

Perks and discounts

Job summary

J.Crew Group (JCG) seeks an Assistant Manager to lead the store team with a strong connection to customers and brand loyalty. You’ll coach the sales team, drive profitability, and collaborate with the leadership group to ensure smooth operations.

You’ll oversee divisions like Visual Merchandising, Operations, HR, and Service, hire and train staff, and ensure top-tier service while fostering a collaborative store culture that supports performance and community engagement.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Fashion trend awareness

Problem solving

Job description

J.Crew Group (JCG) seeks an Assistant Manager to lead the store team with a strong connection to customers and brand loyalty. You’ll coach the sales team, drive profitability, and collaborate with the leadership group to ensure smooth operations.

You’ll oversee divisions like Visual Merchandising, Operations, HR, and Service, hire and train staff, and ensure top-tier service while fostering a collaborative store culture that supports performance and community engagement.