Retail Assistant Manager: Elevate Customer Experience & Team

knitwellgroup; Smithfield (NC); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Bonuses

Merchandise discounts

Professional development

Community impact

Job summary

knitwellgroup is seeking an Assistant Manager in Smithfield, NC to support customer experience and nurture a strong store culture. You will act as a store leader, coaching associates and engaging customers to deliver exceptional service on the sales floor.

You will promote an inclusive environment, leverage technology for omnichannel shopping, and assist in recruiting, hiring, and developing talent while driving operational excellence under the Store Manager.

Qualifications

• Retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system operation

Business acumen

Decision making

Tools

POS system

Job description

knitwellgroup is seeking an Assistant Manager in Smithfield, NC to support customer experience and nurture a strong store culture. You will act as a store leader, coaching associates and engaging customers to deliver exceptional service on the sales floor.

You will promote an inclusive environment, leverage technology for omnichannel shopping, and assist in recruiting, hiring, and developing talent while driving operational excellence under the Store Manager.