Retail Assistant Manager – People, Profit & Service

J.Crew Factory; Natick (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical and Prescription coverage

401(k) plan with company matching

Up to 60% discount on branded product

Paid time off

Job summary

J.Crew Factory in Natick, MA is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement while coaching the sales team to maximize performance.

You will support the Store Director and Associate Store Manager across Visual Merchandising, Operations, HR, and Service & Selling, overseeing store systems and ensuring accountability.

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers and teams.
• Flexible scheduling including nights, weekends, holidays.

Responsibilities

• Support Store Director to impact results and brand.
• Manage store operations, systems, and technology with accountability.
• Assist recruiting, training and development efforts.
• Lead fit sessions to boost product knowledge for associates.
• Engage the community and build loyalty through events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Leadership

Job description

J.Crew Factory in Natick, MA is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement while coaching the sales team to maximize performance.

You will support the Store Director and Associate Store Manager across Visual Merchandising, Operations, HR, and Service & Selling, overseeing store systems and ensuring accountability.