Retail Assistant Manager: Drive Sales & Customer Experience

West Marine; Annapolis (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401k program

Paid time off

Job summary

West Marine in Annapolis, MD is seeking an Assistant Manager to support store operations and help achieve annual sales goals with limited supervision.

You will coach Crew Members, train on product knowledge and sales techniques, lead by example with customers, and ensure a high quality customer experience. This role requires a high school diploma and at least two years of supervisory experience; scheduling includes evenings, weekends and holidays, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent preferred.
• Two years of supervisory experience or equivalent training.

Responsibilities

• Develop and maintain a sales plan to achieve annual goals.
• Assist Crew Members in executing sales plans.
• Train Crew Members on product knowledge and sales techniques.
• Reinforce selling skills among Crew Members.
• Organize and execute in-store events.
• Ensure promotional displays and signing standards meet expectations.
• Provide product knowledge and suggestive selling to customers.
• Develop strategies to increase customer count and loyalty.
• Drive customer experience to meet customer needs.
• Maintain operational policies and ensure timely payroll processing.
• Ensure asset protection standards are met and maintain a safe store environment.
• Uphold legal requirements and brand representation.
• Stay updated with training programs.
• Maintain flexibility in scheduling, including evenings, weekends, and holidays.
• Ensure completion of all Omni orders by the end of the day.
• Act as "Manager on Duty" during assigned shifts and perform additional duties as needed.

Skills

Verbal & written communication

Interpersonal skills

Sales skills

Time management

Analytical problem-solving

Delegation

Supervisory leadership

Organizational skills

MS Office proficiency

Retail/industry knowledge

Education

High school diploma or equivalent

Two years supervisory experience or equivalent training

Job description

West Marine in Annapolis, MD is seeking an Assistant Manager to support store operations and help achieve annual sales goals with limited supervision.

You will coach Crew Members, train on product knowledge and sales techniques, lead by example with customers, and ensure a high quality customer experience. This role requires a high school diploma and at least two years of supervisory experience; scheduling includes evenings, weekends and holidays, with a comprehensive benefits package.