Sales & Customer Experience Assistant Manager

West Marine; Newport Beach (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

West Marine in Newport Beach, CA seeks an Assistant Manager to support store leadership with sales goals and customer service excellence. You will train Crew Members on sales techniques and product knowledge, while actively engaging customers to fulfill boating needs and meet targets.

The role emphasizes supervision, event execution, and adherence to store policies, with flexibility for evenings, weekends, and holidays. West Marine values a drug-free workplace and equal opportunity employment.

Qualifications

• High school diploma or equivalent preferred.
• Two years of supervisory experience or equivalent training and experience.
• Excellent verbal and written communication skills.

Responsibilities

• Coach and mentor the team for effective store operations.
• Lead by example, engaging with customers to meet their boating needs.
• Develop and maintain a sales plan to achieve annual goals.
• Train Crew Members on product knowledge and sales techniques.
• Oversee Omni orders and ensure timely processing.
• Maintain asset protection standards and a safe store environment.

Skills

Communication skills

Customer service

Sales orientation

Time management

Problem solving

Leadership

Training ability

Organizational skills

Microsoft Office

Education

High school diploma

Two years supervisory experience

Tools

Microsoft Office Suite

Job description

West Marine in Newport Beach, CA seeks an Assistant Manager to support store leadership with sales goals and customer service excellence. You will train Crew Members on sales techniques and product knowledge, while actively engaging customers to fulfill boating needs and meet targets.

The role emphasizes supervision, event execution, and adherence to store policies, with flexibility for evenings, weekends, and holidays. West Marine values a drug-free workplace and equal opportunity employment.