Retail Assistant Manager - Customer-Focused Leader

JD Sports NA; Vincennes (IN); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Vincennes, IN seeks an Assistant Manager to support store operations, customer service, and merchandising in a fast-paced retail environment.

You will assist in planning, scheduling, and staff development while ensuring adherence to company policies and visual standards. The role requires leadership during the Store Manager’s absence and a commitment to outstanding customer service.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibility in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service as per policies and manuals.
• Produce extraordinary customer service and promote services and merchandise.

Skills

Interpersonal skills

Customer service

Team leadership

Fast-paced environment

Job description

Hibbett I City Gear in Vincennes, IN seeks an Assistant Manager to support store operations, customer service, and merchandising in a fast-paced retail environment.

You will assist in planning, scheduling, and staff development while ensuring adherence to company policies and visual standards. The role requires leadership during the Store Manager’s absence and a commitment to outstanding customer service.