Retail Assistant Manager – Customer Experience & Store Ops

JD Sports NA; Jacksonville (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Jacksonville, FL seeks an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This role requires supervising staff, driving sales, and upholding company policies to ensure profitability.

The Assistant Manager will oversee scheduling, training, and inventory control while delivering outstanding customer experiences during peak periods. Non-exempt, hourly position with opportunities for growth.

Qualifications

• Experience in retail, preferably footwear or athletic apparel.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team leadership and customer service focus.

Responsibilities

• Assist Store Manager with daily store operations and visual standards.
• Support in selling, restocking, merchandising, ordering, and scheduling.
• Stand in for Store Manager in their absence and oversee staff.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales trends, and store expenses for profitability.
• Maintain exceptional customer service following company manuals.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Detail oriented

Fast-paced environment

Job description

Hibbett I City Gear in Jacksonville, FL seeks an Assistant Manager to support the Store Manager in daily store operations, merchandising, and customer service. This role requires supervising staff, driving sales, and upholding company policies to ensure profitability.

The Assistant Manager will oversee scheduling, training, and inventory control while delivering outstanding customer experiences during peak periods. Non-exempt, hourly position with opportunities for growth.