Retail Assistant Manager — Customer Service & Ops Lead

Hibbett; Town of Texas (WI); On-site; USD 36,247,411 - 36,644,160; Full time

Job summary

Hibbett I City Gear in Athens, Texas is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. The role requires retail experience, leadership ability, and the capacity to supervise staff in the Store Manager's absence while ensuring store goals and policies are followed.

The position reports to the Store Manager in the Operations department and emphasizes assets control, sales, and customer satisfaction.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player with passion for outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Produce and deliver extraordinary customer service per manuals.

Skills

Customer service

Interpersonal skills

Team leadership

Communication

Fast-paced work

Detail oriented

Job description

Hibbett I City Gear in Athens, Texas is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. The role requires retail experience, leadership ability, and the capacity to supervise staff in the Store Manager's absence while ensuring store goals and policies are followed.

The position reports to the Store Manager in the Operations department and emphasizes assets control, sales, and customer satisfaction.