Retail Assistant Manager — Brand Leadership & Service

Madewell; Durham (AR); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% product discount

Travel discounts

PTO and holidays

401(k) with employer match

Medical, dental, vision insurance

Job summary

Madewell is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through genuine connections with customers, brand loyalty, and community engagement, while coaching the sales team to maximize performance and ensure smooth operations.

You’ll collaborate with the leadership group to adapt strategies, manage store operations, recruiting, training, and development as needed, and lead with a collaborative environment that keeps the team focused on goals and

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer focus

Team leadership

Communication

Flexibility

Problem solving

Job description

Madewell is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through genuine connections with customers, brand loyalty, and community engagement, while coaching the sales team to maximize performance and ensure smooth operations.

You’ll collaborate with the leadership group to adapt strategies, manage store operations, recruiting, training, and development as needed, and lead with a collaborative environment that keeps the team focused on goals and