Store Operations Leader - Assistant General Manager

Books A Million; Woodbridge (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Books-A-Million in Woodbridge, VA is seeking an Assistant General Manager to oversee day-to-day store operations as Manager On Duty alongside the management team, driving sales and customer service. The role supports the General Manager with leadership, training, hiring, and accountability, while ensuring scheduling, merchandising, and policy adherence.

Strong communication and team development are essential for success.

Qualifications

• Possess strong interpersonal and leadership abilities to motivate and develop staff.
• Demonstrate effective communication and decision-making in a fast-paced retail environment.
• Proven ability to manage operations, scheduling, merchandising, and customer service standards.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store and is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.

Skills

Interpersonal Skills

Team Management

Action Orientation

Communication skills

Education

High school diploma or equivalent

Some college preferred

21 years of age or older

Tools

Computer and cash register skills

Job description

Books-A-Million in Woodbridge, VA is seeking an Assistant General Manager to oversee day-to-day store operations as Manager On Duty alongside the management team, driving sales and customer service. The role supports the General Manager with leadership, training, hiring, and accountability, while ensuring scheduling, merchandising, and policy adherence.

Strong communication and team development are essential for success.