Retail Asset Protection Investigator

JCPenney; Novi (MI); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney is seeking a Shrink role in Novi, MI. The position focuses on observing activities to detect theft, executing investigation routines, and documenting all stages of cases. The role includes external interviews, reporting fraud, and coordinating with Asset Protection leadership.

Responsibilities include collecting evidence, monitoring associate activity, and identifying potential acts of theft. Occasional travel to stores and coordination with law enforcement are expected.

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Education

High School diploma or equivalent

AA/BA/BS in Criminal Justice or Business Management preferred

Job description

JCPenney is seeking a Shrink role in Novi, MI. The position focuses on observing activities to detect theft, executing investigation routines, and documenting all stages of cases. The role includes external interviews, reporting fraud, and coordinating with Asset Protection leadership.

Responsibilities include collecting evidence, monitoring associate activity, and identifying potential acts of theft. Occasional travel to stores and coordination with law enforcement are expected.