Retail Asset Protection Investigator

JCPenney; San Antonio (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee discount

Job summary

JCPenney is seeking a dedicated Shrink Investigator to observe activities, collect evidence, and follow company policies to identify theft and fraud. The role involves conducting external interviews, reporting incidents to AP and store leadership, and maintaining thorough documentation of all stages of investigations.

The position requires 1+ years in retail Asset Protection or related leadership and a High School diploma (with Bachelor’s in Criminal Justice or Business Management preferred).

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, collect evidence and/or monitor associate activity for investigations.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Education

High School diploma

Criminal Justice / Business Management degree

Job description

JCPenney is seeking a dedicated Shrink Investigator to observe activities, collect evidence, and follow company policies to identify theft and fraud. The role involves conducting external interviews, reporting incidents to AP and store leadership, and maintaining thorough documentation of all stages of investigations.

The position requires 1+ years in retail Asset Protection or related leadership and a High School diploma (with Bachelor’s in Criminal Justice or Business Management preferred).