Retail Asset Protection Investigator – Safety & Fraud

JCPenney; North Olmsted (OH); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Shrink/Asset Protection professional to observe activities, detect theft or fraud, and collect investigative evidence from the sales floor using CCTV and direct observations. You will follow AP Directives and company policy when making apprehensions.

The role includes conducting interviews with customers and contractors, reporting suspected fraud to AP and store leadership, documenting all stages of investigations, traveling to stores as needed, and supporting safety with

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Responsibilities

• Observe activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Skills

Asset Protection

Security

Leadership

Education

High School diploma or equivalent

AA/BA/BS in Criminal Justice or Business Management preferred

Job description

JCPenney is seeking a Shrink/Asset Protection professional to observe activities, detect theft or fraud, and collect investigative evidence from the sales floor using CCTV and direct observations. You will follow AP Directives and company policy when making apprehensions.

The role includes conducting interviews with customers and contractors, reporting suspected fraud to AP and store leadership, documenting all stages of investigations, traveling to stores as needed, and supporting safety with