Retail Asset Protection Investigator

Macy's, Inc.; Salem (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Holidays

Job summary

Macy’s, Inc. is seeking an Asset Protection Detective to protect assets, reduce shortages, and maintain a safe shopping environment.

You will use surveillance and investigative tools in collaboration with store teams and local law enforcement to identify theft and respond to incidents. As part of Macy’s Asset Protection team, you’ll help protect customers, colleagues, and company assets while ensuring compliance with policies and legal standards.

Qualifications

• Observe, identify, and respond to suspicious activity in retail.
• Strong communication to partner with customers, colleagues, leaders, and law enforcement.
• Ability to use judgment and de-escalation tools to maintain a safe environment.
• Handle proprietary and confidential information with discretion.
• New York State Security Guard License required for NY postings.

Responsibilities

• Use surveillance techniques and reporting to identify theft and shortages.
• Partner with store teams and law enforcement to support investigations.
• Prepare clear documentation, statements, and evidence for investigations and audits.
• Train colleagues on asset protection protocols and shortage reduction.
• Respond to alarm calls and assist with first aid when needed.

Skills

Observation

Communication

De-escalation

Discretion

Security license

Tools

Surveillance systems

Reporting tools

Job description

Macy’s, Inc. is seeking an Asset Protection Detective to protect assets, reduce shortages, and maintain a safe shopping environment.

You will use surveillance and investigative tools in collaboration with store teams and local law enforcement to identify theft and respond to incidents. As part of Macy’s Asset Protection team, you’ll help protect customers, colleagues, and company assets while ensuring compliance with policies and legal standards.