Resupply Coordinator, Patient Care Support

Zvh; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Life and disability insurance

Employee Stock Purchase Plan (ESPP)

401(k) Retirement Savings Plan

Flexible Spending Accounts

Educational assistance

Paid holidays and PTO (20–35 days)

Commuting benefits

Employee Discount Program

Employee Assistance Program

Childcare benefits

Job summary

Baxter in Saint Paul, MN is seeking a Home Care Customer Service, Resupply Specialist to provide front-line support for respiratory care products. You will assist patients and caregivers via phone, email, and online channels, processing resupply requests and coordinating with clinical and billing teams.

This on-site role emphasizes relationship-building, adherence to insurance guidelines, and timely issue resolution.

Qualifications

• 3+ years in a customer service role.
• Healthcare/medical field desirable.
• TIMS, JD Edwards or other third-party billing system experience preferred.
• Experience with Microsoft Office.
• Digital Literacy with Communication Skills.
• Attention to Detail.
• Energy & Drive.
• Spanish-speaking skills a plus.

Responsibilities

• Provide accurate, adaptable, and efficient prescription processing and order placement.
• Document service requirements and prepare reports.
• Build relationships and collaborate with colleagues across teams.
• Assist patients and caregivers with resupply requests and inquiries.
• Identify customer needs and determine appropriate actions per guidelines.
• Explain insurance coverage or limitations to customers as needed.
• Support system/process improvements and share insights internally.
• Interface with healthcare teams, insurers, and internal departments to complete resupply requests.
• Ensure proper billing types and accurate data in systems for orders.

Skills

3+ years of customer service

Healthcare experience desirable

TIMS/JD Edwards experience

Microsoft Office

Digital literacy

Attention to detail

Energy and drive

Spanish-speaking skills a plus

Tools

TIMS

JD Edwards

Microsoft Office

Job description

Baxter in Saint Paul, MN is seeking a Home Care Customer Service, Resupply Specialist to provide front-line support for respiratory care products. You will assist patients and caregivers via phone, email, and online channels, processing resupply requests and coordinating with clinical and billing teams.

This on-site role emphasizes relationship-building, adherence to insurance guidelines, and timely issue resolution.