Home Care Customer Service Rep – Respiratory Health

Zvh; Saint Paul (MN); Hybrid; USD 51,000 - 70,000; Full time

Job summary

Baxter is hiring a Home Care Customer Service Representative for Hillrom Respiratory Health. The role involves handling phone, email, and online inquiries from patients and healthcare partners during hospital-to-home transitions and in the home care setting.

The position emphasizes phone communication and meticulous documentation in patient records. It requires an associate degree and several years in customer service, plus familiarity with billing systems and Microsoft Office.

Qualifications

• Associate degree in business or related field or equivalent work experience.
• 3 years of progressive experience in a customer service role.
• Experience in healthcare is preferred.
• TIMS, JD Edwards or other billing systems experience preferred.
• Experience with Microsoft Office.

Responsibilities

• Establish rapport over the phone quickly, and remain positive and upbeat.
• Work with customers/patients, account executives, and internal departments such as clinical, financial, reimbursement, operations, and other service representatives.
• Identify and assess customer needs and determine appropriate action within guidelines.
• Deliver front-line phone support on products and devices, explaining technical procedures clearly.
• Learn ongoing technical support for Respiratory Health devices and portal connectivity products.
• Identify order types and warranty determinations for correct billing, collaborating with billing teams.
• Use multiple systems and problem-solving to achieve first-time resolution on each call.
• Process new accounts, route, track, retrieve, and maintain data in systems.
• Handle shipping-related activities, verify rental agreements, and manage returns.
• Process complaints from patients/caregivers in a timely manner.
• Rotate after-hours phone coverage, including occasional evenings and weekends.

Skills

Customer service

Healthcare experience

Spanish speaking

Microsoft Office

Education

Associate degree in business or related field

Tools

TIMS

JD Edwards

Microsoft Office

Job description

Baxter is hiring a Home Care Customer Service Representative for Hillrom Respiratory Health. The role involves handling phone, email, and online inquiries from patients and healthcare partners during hospital-to-home transitions and in the home care setting.

The position emphasizes phone communication and meticulous documentation in patient records. It requires an associate degree and several years in customer service, plus familiarity with billing systems and Microsoft Office.