Home Care Resupply Specialist

Baxter International Inc.; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Flexible onsite policy

Job summary

Baxter International Inc. in Minnesota is seeking a Home Care Resupply Specialist to help patients, caregivers, and healthcare teams via phone, email, and online channels. You will handle resupply requests, set up new accounts, and document service requirements with care and accuracy.

You will collaborate with internal teams and billing, ensuring timely, compliant processing while maintaining strong customer relationships and adherence to Respiratory Health guidelines.

Qualifications

• 3+ years of progressive experience in a customer service role; healthcare/medical field desirable.
• TIMS, JD Edwards or other third-party billing system experience preferred.
• Experience with Microsoft Office.
• Digital Literacy with Communication Skills.
• Attention to Detail.
• Energy & Drive.
• Candidate must be able to sit/stand in front of computer and be on phone for extended periods.
• Spanish-speaking skills a plus.

Responsibilities

• Responsible for interfacing with customers/patients, health care teams, insurance representatives, account executives or other internal departments, such as clinical, financial, reimbursement, operations, and other service representatives related to completing a resupply request for respiratory equipment
• Quickly and accurately identify and assess individual customer needs, determining appropriate action, within Baxter Hillrom Respiratory Health guidelines
• Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed to complete request in an easy-to-understand manner, at times summarizing their insurance coverage / limitations to them
• Learn ongoing system support for Respiratory Health insurance and payer changes. Share these internally with proper department for ease of processing future orders automatically
• Properly identify resupply types for correct billing, collaborating with the internal billing teams
• Utilize multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution on each request with speed and accuracy
• Employ detail-oriented processes, adhering to prescription and insurance requirements, in multiple Baxter Hillrom systems to process new requests, route, track, retrieve, and maintain proper information in correct fields
• Establish rapport over the phone quickly, and remain positive and upbeat
• Responsible for timely and accurately processing of complaints received from patients/caregivers, as needed

Skills

Digital Literacy

Attention to Detail

Energy & Drive

Spanish-speaking

Tools

TIMS

JD Edwards

Microsoft Office

Job description

Baxter International Inc. in Minnesota is seeking a Home Care Resupply Specialist to help patients, caregivers, and healthcare teams via phone, email, and online channels. You will handle resupply requests, set up new accounts, and document service requirements with care and accuracy.

You will collaborate with internal teams and billing, ensuring timely, compliant processing while maintaining strong customer relationships and adherence to Respiratory Health guidelines.