Remote Healthcare Customer Support Specialist

Baxter International Inc.; United States; Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Healthcare Insurance

401K

Paid Time Off

Parental Leave

Employee Stock Purchase Plan

Job summary

Baxter International Inc. is seeking a Customer Support Rep I to provide exceptional service for therapy surfaces and bariatric products, acting as the primary contact for rental offerings and supporting field service and after-hours capital technical support.

You will connect customers with Clinical Account Managers for billing, pricing, inventory, and orders, and maintain product knowledge through ongoing training.

Qualifications

• High school diploma or GED required, plus product training.
• Flexibility to work weekends and holidays.
• 2+ years of customer service experience preferred, healthcare experience a plus.

Responsibilities

• Deliver exceptional customer service for rental therapy surfaces and bariatric products.
• Be primary contact for customer inquiries and connect with Clinical Account Managers for billing, pricing, inventory, and orders.
• Maintain product knowledge and stay current with updates and technical applications.
• Resolve customer inquiries over the phone while adhering to protocols.
• Collaborate with sales and field service to resolve issues and maintain satisfaction.

Skills

Customer service

Written communication

Verbal communication

Technical communication

Multitasking

Education

High school diploma

Tools

Genesys Cloud

JDE

Salesforce

Job description

Baxter International Inc. is seeking a Customer Support Rep I to provide exceptional service for therapy surfaces and bariatric products, acting as the primary contact for rental offerings and supporting field service and after-hours capital technical support.

You will connect customers with Clinical Account Managers for billing, pricing, inventory, and orders, and maintain product knowledge through ongoing training.