Respiratory Health: Home Care Customer Support Pro

Baxter International Inc.; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Flexible workplace policy

Onsite 3 days a week

Job summary

Baxter International Inc. is hiring a Home Care Customer Service Representative to manage phone, email, and online inquiries as patients transition from hospital to home.

You will interact with patients, caregivers, healthcare teams, and internal departments, documenting issues and facilitating device assignment, warranty handling, and shipments in the Home Respiratory Health portfolio.

Qualifications

• Associate degree in business or related field or equivalent work experience.
• 3 years of progressive experience in a customer service role.
• Previous experience in the healthcare field preferred.
• TIMS, JD Edwards or other third-party billing system experience preferred.
• Experience with Microsoft Office.
• Spanish-speaking skills a plus.
• Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time.

Responsibilities

• Establish rapport over the phone quickly, and remain positive and upbeat.
• Coordinate with customers/patients, account executives, and internal departments.
• Identify customer needs and determine appropriate action.
• Provide front-line phone support on products and devices, explain technical procedures clearly.
• Learn ongoing technical support for Respiratory Health devices and portal connectivity products.
• Determine order types and warranty determinations for correct billing.
• Process new accounts and ensure data accuracy in multiple Hillrom systems.
• Handle shipping-related activities, rental verifications, and returns.
• Process complaints from patients/caregivers in a timely manner.
• Rotate after-hours coverage including occasional evenings and weekends.

Skills

Customer service

Spanish speaking

Telephone support

Communication

Problem solving

Education

Associate degree in business or related field

Tools

Microsoft Office

TIMS

JD Edwards

Job description

Baxter International Inc. is hiring a Home Care Customer Service Representative to manage phone, email, and online inquiries as patients transition from hospital to home.

You will interact with patients, caregivers, healthcare teams, and internal departments, documenting issues and facilitating device assignment, warranty handling, and shipments in the Home Respiratory Health portfolio.