Home Care Respiratory Health Support Specialist

Baxter Healthcare; Minnesota; On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Flexible workplace policy

On-site three days a week minimum

Job summary

Baxter in Minnesota is seeking a Home Care Customer Service Representative for Hillrom Respiratory Health. You will handle phone, email, and online inquiries from patients, caregivers, healthcare teams, and internal partners during hospital-to-home transitions and in the Home Respiratory Health portfolio.

The role emphasizes rapid rapport, accurate documentation, and collaboration across clinical, financial, operations, and service teams.

Qualifications

• 3 years of progressive customer service experience
• Healthcare field experience preferred
• Proficiency with Microsoft Office
• Experience with TIMS or JD Edwards preferred
• Spanish-speaking skills a plus

Responsibilities

• Establish rapport over the phone quickly and remain positive
• Collaborate with customers/patients and internal departments
• Identify customer needs and determine appropriate action
• Provide frontline phone support and explain technical procedures
• Learn ongoing technical support for Respiratory Health devices
• Identify order types and warranty determinations for billing
• Use multiple systems to resolve issues on first contact
• Process new accounts, routing, tracking, and data entry
• Handle shipping-related tasks and rental agreements
• Process patient/caregiver complaints timely
• Rotate after-hours phone coverage

Skills

Customer service experience

Spanish language

Education

Associate degree or equivalent

Tools

TIMS

JD Edwards

Microsoft Office

Job description

Baxter in Minnesota is seeking a Home Care Customer Service Representative for Hillrom Respiratory Health. You will handle phone, email, and online inquiries from patients, caregivers, healthcare teams, and internal partners during hospital-to-home transitions and in the Home Respiratory Health portfolio.

The role emphasizes rapid rapport, accurate documentation, and collaboration across clinical, financial, operations, and service teams.