Restoration Team Lead: Client Experience & Projects

Servpro Industries, Inc.; Castroville (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Monterey Peninsula is seeking a Restoration Supervisor to lead on-site restoration projects in the Monterey Peninsula area. This role coordinates production activities, ensures quality control, and enhances customer satisfaction through strong communication with clients and team members.

You will supervise restoration technicians, document detailed job files, manage labor and supplies, and align with project managers and office staff.

Qualifications

• Valid driver's license.
• High school diploma/GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Protect assets by using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Physical stamina

Ability to lift 50–100 pounds

Climb ladders/work at heights

Team leadership

Education

High school diploma/GED (preferred)

Job description

SERVPRO of Monterey Peninsula is seeking a Restoration Supervisor to lead on-site restoration projects in the Monterey Peninsula area. This role coordinates production activities, ensures quality control, and enhances customer satisfaction through strong communication with clients and team members.

You will supervise restoration technicians, document detailed job files, manage labor and supplies, and align with project managers and office staff.