Restoration Supervisor — Lead Projects & Customer Experience

Servpro Industries, Inc.; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Madison County is hiring a Restoration Supervisor to lead on-site cleanup and restoration projects, coordinate crews, and ensure client satisfaction. This role focuses on safety, quality, and timely completion under the Here to Help standard.

Ideal candidates have at least a year in restoration or related fields, a valid driver’s license, and may hold IICRC certification. The position offers competitive pay, strong benefits, and opportunities for career progression within SERVPRO.

Qualifications

• Valid driver’s license is required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage customer and client experience to ensure satisfaction and monitor online reviews.
• Set clear expectations for restoration technicians and supervise their activities.
• Document detailed, accurate job files to support services.
• Manage labor and consumable usage on projects.
• Communicate project progress and issues to the project manager and office staff.
• Follow OSHA safety guidelines on all job sites.
• Protect and manage equipment and materials on site.
• Coach and train restoration technicians.

Education

High school diploma/GED (preferred)

Job description

SERVPRO of Madison County is hiring a Restoration Supervisor to lead on-site cleanup and restoration projects, coordinate crews, and ensure client satisfaction. This role focuses on safety, quality, and timely completion under the Here to Help standard.

Ideal candidates have at least a year in restoration or related fields, a valid driver’s license, and may hold IICRC certification. The position offers competitive pay, strong benefits, and opportunities for career progression within SERVPRO.