Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO of Madison County; Huntsville (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Madison County is seeking a Restoration Supervisor to lead on-site restoration projects, coordinate production processes, and ensure high-quality outcomes. You will oversee technicians, manage resources, and maintain safety standards while delivering excellent service to customers.

The role emphasizes supervising crews, coordinating with the project manager, and fostering customer trust through consistent communication and documentation.

Qualifications

• Valid driver's license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Customer service

Team supervision

Communication

Safety awareness

Education

High school diploma or GED

Job description

SERVPRO of Madison County is seeking a Restoration Supervisor to lead on-site restoration projects, coordinate production processes, and ensure high-quality outcomes. You will oversee technicians, manage resources, and maintain safety standards while delivering excellent service to customers.

The role emphasizes supervising crews, coordinating with the project manager, and fostering customer trust through consistent communication and documentation.