Restoration Supervisor

Servpro Industries, Inc.; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Madison County is hiring a Restoration Supervisor to lead on-site cleanup and restoration projects, coordinate crews, and ensure client satisfaction. This role focuses on safety, quality, and timely completion under the Here to Help standard.

Ideal candidates have at least a year in restoration or related fields, a valid driver’s license, and may hold IICRC certification. The position offers competitive pay, strong benefits, and opportunities for career progression within SERVPRO.

Qualifications

• Valid driver’s license is required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage customer and client experience to ensure satisfaction and monitor online reviews.
• Set clear expectations for restoration technicians and supervise their activities.
• Document detailed, accurate job files to support services.
• Manage labor and consumable usage on projects.
• Communicate project progress and issues to the project manager and office staff.
• Follow OSHA safety guidelines on all job sites.
• Protect and manage equipment and materials on site.
• Coach and train restoration technicians.

Education

High school diploma/GED (preferred)

Job description

SERVPRO of Madison County is hiring a Restoration Supervisor!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.