Restoration Project Lead: Manage Crews & Client Experience

SERVPRO Team Wilson; Pelham (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Company car

Dental insurance

Flexible schedule

Competitive salary

Job summary

SERVPRO Team Wilson in Pelham, AL, is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving operational excellence on frontline teams. This role emphasizes scope accuracy, scheduling, cost control, and strong customer relations.

The ideal candidate has 1+ year in management within restoration, a valid driver’s license, and is comfortable coordinating resources and subcontractors while maintaining clear communication with clients and

Qualifications

• High school diploma or GED required; higher degree preferred.
• Minimum 1 year of management/supervisory experience.
• Minimum 3 years of industry experience in restoration or related field.
• IICRC certification preferred.
• Must have a valid driver’s license.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects including subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Team leadership

Project coordination

Client communication

Operational excellence

Valid driver’s license

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Tools

Proprietary project software

Job description

SERVPRO Team Wilson in Pelham, AL, is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving operational excellence on frontline teams. This role emphasizes scope accuracy, scheduling, cost control, and strong customer relations.

The ideal candidate has 1+ year in management within restoration, a valid driver’s license, and is comfortable coordinating resources and subcontractors while maintaining clear communication with clients and