Restoration Supervisor — Lead Projects & Customer Success

servpro-careers; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Team Wilson is seeking a Restoration Supervisor to lead field restoration projects, coordinate crews, and ensure safety and quality on job sites.

You will manage the customer experience, document job files, track materials, and communicate progress with the project manager. A valid driver's license and 1+ year experience in restoration or construction are required; IICRC certification is a plus.

This frontline role offers competitive pay, benefits, and opportunities for career progression.

Qualifications

• Valid driver's license required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Driver's license

Physical stamina

Education

High school diploma/GED

IICRC certification (plus)

Job description

Servpro Team Wilson is seeking a Restoration Supervisor to lead field restoration projects, coordinate crews, and ensure safety and quality on job sites.

You will manage the customer experience, document job files, track materials, and communicate progress with the project manager. A valid driver's license and 1+ year experience in restoration or construction are required; IICRC certification is a plus.

This frontline role offers competitive pay, benefits, and opportunities for career progression.