Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO of Allen/Barren/Hart/Green/Taylor Counties - 11240; Glasgow (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro of Allen, Barren, Hart, Green and Taylor Counties is hiring a Restoration Supervisor to lead front-line restoration work, coordinating production processes and ensuring service quality. This role focuses on customer experience and coordinating with project staff to meet service needs.

The position requires a valid driver’s license and at least 1 year of experience in cleaning, restoration, or construction; IICRC certification is a plus but not required.

Qualifications

• Must be able to lift a minimum of 50 pounds regularly, and up to 100 pounds with assistance.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces such as crawl spaces and attics.
• Capable of repetitive pushing/pulling/lifting/carrying of objects.
• Experience with cleaning agents and associated safety precautions.

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage customer and client experience and overall satisfaction; monitor online reviews.
• Communicate expectations to restoration technicians and supervise their activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable usage on assigned projects.
• Communicate progress and issues with the restoration project manager and office staff.

Skills

Lifting 50 lbs

Ladders & heights

Tight spaces

Manual handling

Cleaning agents

Education

High School Diploma / GED (preferred)

Job description

Servpro of Allen, Barren, Hart, Green and Taylor Counties is hiring a Restoration Supervisor to lead front-line restoration work, coordinating production processes and ensuring service quality. This role focuses on customer experience and coordinating with project staff to meet service needs.

The position requires a valid driver’s license and at least 1 year of experience in cleaning, restoration, or construction; IICRC certification is a plus but not required.