Restoration Project Lead - Field Ops & Client Success

Servpro Industries, Inc.; Pelham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible schedule

Company car

Job summary

Servpro Industries, Inc. in Pelham, AL is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews.

This front-line management position leads their team to operational excellence. The role requires a valid driver’s license, a high school diploma or GED (associate or bachelor’s preferred), and 1+ year of management experience with 3+ years in restoration; IICRC certification is a plus.

Qualifications

• Valid driver’s license.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification a preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.

Skills

Project management

Team leadership

Communication

Negotiation

Education

High school diploma/GED

Associate or Bachelor's degree preferred

Job description

Servpro Industries, Inc. in Pelham, AL is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews.

This front-line management position leads their team to operational excellence. The role requires a valid driver’s license, a high school diploma or GED (associate or bachelor’s preferred), and 1+ year of management experience with 3+ years in restoration; IICRC certification is a plus.