Restoration Supervisor — Lead Projects & Client Experience

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Professional development

Job summary

SERVPRO of Southwest Portland is seeking a Restoration Supervisor to lead field teams, coordinate production, and ensure quality across projects in Portland, OR. You will drive customer satisfaction, supervise technicians, and document job files while maintaining safety standards.

The role requires a valid driver’s license, 1+ year in cleaning/restoration, and a commitment to high service levels. Competitive pay, benefits, and advancement opportunities are offered.

Qualifications

• Leadership experience supervising restoration crews and coordinating field work.
• Strong communication with customers to manage expectations and satisfaction.
• Knowledge of safety standards and compliance in restoration projects.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on progress and issues.
• Follow OSHA guidelines for job safety and coach technicians.

Skills

Leadership

Communication

Troubleshooting

Safety compliance

Education

High school diploma or GED

IICRC certification preferred

Job description

SERVPRO of Southwest Portland is seeking a Restoration Supervisor to lead field teams, coordinate production, and ensure quality across projects in Portland, OR. You will drive customer satisfaction, supervise technicians, and document job files while maintaining safety standards.

The role requires a valid driver’s license, 1+ year in cleaning/restoration, and a commitment to high service levels. Competitive pay, benefits, and advancement opportunities are offered.