Restoration Supervisor - Lead & Develop Field Crew

IICRC; Cedar Lake (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to lead restoration projects, manage the customer experience, and supervise technicians. The role emphasizes safety, quality, and timely delivery of services, with a front-line representation of the SERVPRO brand.

The position offers a competitive wage based on experience and opportunities for advancement, with a training and development program available to earn industry certifications.

Qualifications

• Effective written and oral communication with basic math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Valid driver’s license.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure safety of occupants and workers.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Skills

Communication

Team leadership

Safety awareness

Written skills

Customer service

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to lead restoration projects, manage the customer experience, and supervise technicians. The role emphasizes safety, quality, and timely delivery of services, with a front-line representation of the SERVPRO brand.

The position offers a competitive wage based on experience and opportunities for advancement, with a training and development program available to earn industry certifications.