Restoration Supervisor

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties; Saint John (IN); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Advancement

Training

401(k)

401(k) matching

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to lead restoration projects and supervise technicians while ensuring top-tier customer service. You will be the front-line representative of the SERVPRO brand, coordinating production activities and maintaining safety and quality standards on site.

Experience in cleaning/restoration and a valid driver’s license are preferred.

Qualifications

• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Valid driver’s license
• Ability to lift up to 100 pounds and travel locally as needed

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control
• Identify safety hazards and establish control measures to ensure safety of occupants and workers
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Valid driver’s license
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive wage based on experience, with possibility of overtime pay and increases based on merit.