Restoration Project Manager — Lead with Impact & Growth

IICRC; Cedar Lake (IN); Presencial; USD 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Bonus based on performance

Resumo da oferta

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to lead restoration projects and production crews. The role emphasizes customer satisfaction, revenue growth, and staff development within a frontline management context.

Your responsibilities include managing the customer experience, providing priority response, and ensuring accurate project scopes and estimates.

Qualificações

• High school diploma or GED required.
• IICRC certifications preferred.
• Xactimate experience is a plus.
• Valid driver's license required.

Responsabilidades

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Conhecimentos

Customer communication

Team leadership

Negotiation

Scheduling

Problem solving

Formação académica

High school diploma/GED

Ferramentas

Xactimate

Descrição da oferta de emprego

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to lead restoration projects and production crews. The role emphasizes customer satisfaction, revenue growth, and staff development within a frontline management context.

Your responsibilities include managing the customer experience, providing priority response, and ensuring accurate project scopes and estimates.