Restoration Project Manager: Impact & Growth

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties; Cedar Lake (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to lead assigned projects and production crews, focusing on customer satisfaction, revenue growth, and staff development. You will drive operational excellence and deliver disaster-restoration services with a strong emphasis on safety and compliance.

The role offers opportunities for training and industry certifications.

Qualifications

• Effective written and oral communication with intermediate math and computer skills.
• Experience in cleaning/restoration preferred.
• Valid driver’s license.
• Ability to lift 50–100 pounds regularly, up to 100 with assistance.
• Ability to climb ladders, work at ceiling heights, and in tight spaces.
• Ability to sit/stand/walk for prolonged periods and perform repetitive actions.
• Ability to work with cleaning products/chemicals.
• Ability to travel locally and out of state.
• Ability to successfully complete a background check.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects including subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Customer comms

Team leadership

Project coordination

Revenue growth

Customer experience

Safety compliance

Education

High school diploma/GED

IICRC certifications

Tools

Xactimate

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to lead assigned projects and production crews, focusing on customer satisfaction, revenue growth, and staff development. You will drive operational excellence and deliver disaster-restoration services with a strong emphasis on safety and compliance.

The role offers opportunities for training and industry certifications.