Restoration Project Lead - Deliver Stellar Client Outcomes

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties; Saint John (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to oversee all aspects of restoration projects and production crews. This role focuses on customer satisfaction, revenue growth, and staff development, offering competitive pay and opportunities for training and advancement.

Responsibilities include managing the customer experience, coordinating crews, preparing project scopes and estimates, and ensuring safety and compliance on site.

Qualifications

• High school diploma or GED required.
• IICRC certification preferred.
• Xactimate experience preferred.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Written and oral communication

Math skills

Computer skills

Education

High school diploma/GED

IICRC certifications preferred

Xactimate experience preferred

Tools

Xactimate

Proprietary software

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Project Manager to oversee all aspects of restoration projects and production crews. This role focuses on customer satisfaction, revenue growth, and staff development, offering competitive pay and opportunities for training and advancement.

Responsibilities include managing the customer experience, coordinating crews, preparing project scopes and estimates, and ensuring safety and compliance on site.