Restoration Project Manager — Customer Impact & Growth

Servpro Industries, Inc.; Elkridge (MD); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Opportunity for advancement

Career progression

Professional development

Job summary

SERVPRO Team Holland in Elkridge, MD is seeking an experienced inside Project Manager to oversee customer experience and project coordination. You will manage crews, track project scopes and estimates, and ensure timely communication with clients and insured parties.

The role emphasizes revenue growth, staff development, and delivering an unparalleled customer experience. A 24/7/365 on-call readiness and a background in restoration are preferred, with competitive pay and advancement

Qualifications

• High school diploma or GED required or equivalent.
• IICRC certifications preferred; Xactimate experience is a plus.
• Experience in restoration or cleaning industry preferred.

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and monitoring reviews.
• Provide prompt responses to potential customers with priority and professionalism.
• Coordinate crews and resources for active projects, overseeing project scopes and estimates.
• Maintain clear communication with clients, teammates, vendors, and insurance representatives.

Skills

Xactimate

IICRC certifications

Education

High school diploma/GED

Tools

Xactimate

Job description

SERVPRO Team Holland in Elkridge, MD is seeking an experienced inside Project Manager to oversee customer experience and project coordination. You will manage crews, track project scopes and estimates, and ensure timely communication with clients and insured parties.

The role emphasizes revenue growth, staff development, and delivering an unparalleled customer experience. A 24/7/365 on-call readiness and a background in restoration are preferred, with competitive pay and advancement