Restoration Project Manager - Lead & Elevate Projects

SERVPRO of Howard County; Hagerstown (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Sick, vacation, and holiday pay (PTO)

Internal promotional opportunities

Uniforms provided

Equipment and tools provided

Job summary

SERVPRO Team Holland in Hagerstown, MD is seeking a Restoration Project Manager to oversee customer experience, project scopes, and field crews on active fire and water damage jobs. This role requires 24/7 availability, a high school diploma, and experience in cleaning/restoration; Xactimate experience is a plus. A company car and benefits are provided.

Join a team dedicated to making fire and water damage “Like it never even happened®!” and advance your career within SERVPRO.

Qualifications

• Strong focus on customer service and communication to manage expectations.
• Ability to coordinate crews and resources across active projects.
• Comfort with fieldwork and safety/risk management practices.

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews.
• Provide prompt responses to potential customers, demonstrating priority and professionalism.
• Coordinate crews and resources for active projects, overseeing project scopes and estimates.
• Maintain clear communication with clients, teammates, vendors, and insurance representatives.
• Oversee production expenses, including equipment, vehicles, and material assets.
• Ensure adherence to safety guidelines and risk management practices.
• Participate in the recruitment, hiring, and training of production teammates.

Education

High school diploma/GED

Tools

Xactimate

Job description

SERVPRO Team Holland in Hagerstown, MD is seeking a Restoration Project Manager to oversee customer experience, project scopes, and field crews on active fire and water damage jobs. This role requires 24/7 availability, a high school diploma, and experience in cleaning/restoration; Xactimate experience is a plus. A company car and benefits are provided.

Join a team dedicated to making fire and water damage “Like it never even happened®!” and advance your career within SERVPRO.