Restoration Project Manager: Lead Crews & Deliver Results

SERVPRO of Vacaville / Dixon; North Bethesda (MD); On-site; USD 71,635,000 - 110,208,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

Job summary

SERVPRO of North Bethesda/Aspen Hill/Rossmoor is seeking a Restoration Project Manager to oversee all aspects of restoration projects and crews, driving execution and customer satisfaction. This front‑line manager role leads teams to operational excellence and growth within a fast-paced environment.

The position emphasizes project scope, scheduling, and collaboration with customers, vendors, and insurers in a dynamic residential/commercial restoration setting.

Qualifications

• Valid driver’s license.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification a preferred.

Responsibilities

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry-specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities.
• Schedule, coordinate and oversee crews, assests, and subcontractors to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain all communications with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including labor, equipment, vehicles, and other assets.
• Manage the customer and client experience and overall satisfaction.
• Provide priority response to potential customers, as needed.
• Actively engage in recruiting, hiring, and training restoration teammates

Education

High school diploma/GED; Associate degree or Bachelor’s degree preferred

IICRC certification preferred

Job description

SERVPRO of North Bethesda/Aspen Hill/Rossmoor is seeking a Restoration Project Manager to oversee all aspects of restoration projects and crews, driving execution and customer satisfaction. This front‑line manager role leads teams to operational excellence and growth within a fast-paced environment.

The position emphasizes project scope, scheduling, and collaboration with customers, vendors, and insurers in a dynamic residential/commercial restoration setting.