Restoration Project Lead - Growth & Client Experience

SERVPRO of Howard County; Westminster (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Company car

401(k)

Health insurance

Paid time off

Training & development

Uniforms provided

Job summary

SERVPRO of Howard County in Westminster, MD, is hiring a Restoration Project Manager to lead production crews and manage the customer experience on fire and water damage projects.

You'll coordinate crews, oversee scopes and estimates, ensure safety, and drive revenue growth while mentoring team members. Eligible candidates bring IICRC certification preferred, Xactimate experience, a valid license, and willingness to travel as needed.

Qualifications

• High school diploma or GED required.
• IICRC certifications preferred; Xactimate experience is a plus.
• Valid driver’s license required.
• Ability to work a 24/7/365 schedule.
• Willingness to travel locally and out-of-state as needed.
• Successful completion of a background check.

Responsibilities

• Manage the overall customer experience and track reviews.
• Provide prompt, professional responses to potential customers.
• Coordinate crews and resources for active projects, including scopes and estimates.
• Maintain clear communication with clients, teammates, vendors, and insurance representatives.
• Oversee production expenses, equipment, vehicles and materials.
• Ensure adherence to safety guidelines and risk management practices.
• Participate in recruitment, hiring and training of production staff.

Skills

Customer service

Project coordination

Communication

Staff development

Education

High school diploma/GED

Tools

Xactimate

IICRC

Job description

SERVPRO of Howard County in Westminster, MD, is hiring a Restoration Project Manager to lead production crews and manage the customer experience on fire and water damage projects.

You'll coordinate crews, oversee scopes and estimates, ensure safety, and drive revenue growth while mentoring team members. Eligible candidates bring IICRC certification preferred, Xactimate experience, a valid license, and willingness to travel as needed.