Experienced restoration inside project manager

IICRC; Elkridge (MD); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k)

Health, dental, & vision insurance

Sick, vacation, and holiday pay (PTO)

Career progression

Internal promotional opportunities

Job summary

SERVPRO Team Holland is hiring an inside Project Manager in Elkridge, MD. You will manage the customer experience, coordinate crews and resources, and ensure timely progress while maintaining daily communication with clients and insurers.

The role emphasizes customer service, revenue growth, and staff development, with a 24/7/365 on-call requirement and opportunity for advancement.

Qualifications

• Customer-focused role emphasizing satisfaction and experience.
• Coordinate crews and resources for active projects.
• Provide prompt, professional responses to potential customers.

Responsibilities

• Manage the overall customer experience and track reviews.
• Coordinate crews and resources for active projects and oversee estimates.
• Maintain clear communication with clients, teammates, vendors and insurance reps.

Skills

Customer service

Project coordination

Communication

Education

High school diploma/GED

Tools

Xactimate

Job description

Join SERVPRO Team Holland as our newest inside Project Manager in Elkridge, MD!

Benefits:

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Benefits: SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

Are you an experienced restoration professional with a passion for customer satisfaction? Are you looking for an actual CAREER path with plenty of promotional opportunities? We're seeking a qualified and experienced resoration professional to assist in delivering an unparalelled customer experience with the knowledge and insight to also ensure the job is progressing timely and the customer is communicated with daily. This pivotal role emphasizes customer service, revenue growth, and staff development. As a valued SERVPRO® franchise employee, you'll enjoy competitive pay and opportunities for continuous learning and growth.

Compensation:

• Competitive salary of $23.00 - $27.00/hr based on experience

Benefits:

• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, & vision insurance plans
• Critical illness & accident plans
• Life insurance

Other Perks:

• Career progression
• Internal promotional opportunities
• And more!

Key Responsibilities:

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Coordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives

Requirements:

• Ability to work a 24/7/365 job
• Previous experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred; Xactimate® experience is a PLUS!
• Valid driver's license
• Ability to partricpate in the on-call rotation to take the calls from our customers on evening and weekends
• Successful completion of a background check

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 9/24