Restoration Project Coordinator: Claims & Customer Care

IICRC; Alabama; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Life Insurance

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SERVPRO franchise is hiring a Project Coordinator to manage the end-to-end claims process for restoration projects, including mitigation, reconstruction and contents handling. You will receive and route leads, schedule work, and maintain detailed files while delivering outstanding customer service daily.

The ideal candidate has 2+ years in customer service or administrative roles, strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years in customer service or administrative/clerical role
• Experience with project management, job file processes and QA
• Restoration/Construction industry experience a plus
• Strong written and verbal communication skills
• Excellent interpersonal and customer service abilities
• Outstanding organizational skills and attention to detail
• Proven time management and ability to meet deadlines
• Analytical and problem-solving capabilities
• Ability to learn new software
• Background check capable (as required)

Responsibilities

• Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work
• Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders
• Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins
• Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms
• Maintain awareness of company-specific project cycle times for each phase
• Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms
• Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact
• Monitor all purchase orders, including subcontractor invoices, and track material receipts
• Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages
• Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules
• Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions
• Review and communicate job management reports with the team
• Perform file closeouts, ensuring accurate dates, checking margins, and conducting audits
• Handle general administrative tasks such as reports, correspondence, copying, filing, data entry and spreadsheets
• Various other tasks as assigned

Skills

Customer service

Administrative experience

Project management

Excellent communication

Detail oriented

MS Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

SERVPRO franchise is hiring a Project Coordinator to manage the end-to-end claims process for restoration projects, including mitigation, reconstruction and contents handling. You will receive and route leads, schedule work, and maintain detailed files while delivering outstanding customer service daily.

The ideal candidate has 2+ years in customer service or administrative roles, strong communication, organizational skills, and the ability to multitask in a fast-paced environment.