Restoration & Claims Coordinator

ServiceMaster Clean of Fraser Valley; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Job summary

SERVPRO Team Shaw in Texas seeks an administrative professional to support insurance claims, assemble and validate documents, and prepare estimates.

You will handle claim files, coordinate with insurance carriers, and ensure clear communication with customers. If you are detail-oriented, a strong multi-tasker, and enjoy helping people during difficult times, this role offers growth and bonuses.

Qualifications

• 2+ years of administrative or office-related experience.
• 2+ years of insurance-related experience using Xactimate is preferred.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.

Responsibilities

• Handle Claim putting together job files assimilate and validate that all documentation has been received from the field
• Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
• Handle job close-outs by completing and executing job file documentation for insurance and/or customer
• Coordinate and manage any claim disputes with Insurance Carriers
• Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
• Handle assoicated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
• Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
• Providing coordination and process management for the customer through their insurance claim

Skills

Customer service

Phone handling

Analytical skills

Detail oriented

Multi-tasking

Interpersonal skills

Tools

Xactimate

Job description

SERVPRO Team Shaw in Texas seeks an administrative professional to support insurance claims, assemble and validate documents, and prepare estimates.

You will handle claim files, coordinate with insurance carriers, and ensure clear communication with customers. If you are detail-oriented, a strong multi-tasker, and enjoy helping people during difficult times, this role offers growth and bonuses.