Restoration Operations Leader: Own Outcomes & Growth

SERVPRO Team Dixon; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

401(k)

Job summary

SERVPRO Team Dixon in Nashville, TN seeks a Restoration Operations Manager (ROM) to lead the mitigation division, raise standards, and build a scalable operating rhythm in a fast-paced emergency-response environment.

You will own outcomes, develop Restoration Managers, and drive margin, accountability, and customer trust through disciplined execution and adoption of DASH, DryBook, and Dialpad AI.

Qualifications

• 5+ years of restoration experience (water mitigation).
• Proven leadership of mitigation or field teams.
• Strong IICRC knowledge (WRT required).
• Ownership mindset and ability to work emergency hours.

Responsibilities

• Lead and develop Restoration Managers across the mitigation division.
• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
• Drive estimate accuracy, gross profit, and conversion performance.
• Build predictable after-hours systems - no heroics, just readiness.
• Champion technology adoption (DASH, DryBook, Dialpad AI).
• Unlock operational capacity and free up the GM for strategic growth.

Skills

Leadership

Mitigation

Team development

IICRC WRT

Tools

DASH

DryBook

Dialpad AI

Job description

SERVPRO Team Dixon in Nashville, TN seeks a Restoration Operations Manager (ROM) to lead the mitigation division, raise standards, and build a scalable operating rhythm in a fast-paced emergency-response environment.

You will own outcomes, develop Restoration Managers, and drive margin, accountability, and customer trust through disciplined execution and adoption of DASH, DryBook, and Dialpad AI.