Restoration Operations Leader: Launch & Scale in Nashville

Native American Talent; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Native American Talent in Nashville seeks a Restoration Operations Manager to launch and lead a new restoration division serving high-end homeowners. You will oversee water mitigation, fire and smoke restoration, mold remediation, and emergency response, building processes and a field team from the ground up.

We value an owner mentality, strategic thinking, and a proven ability to drive growth and profitability while delivering exceptional customer experiences.

Qualifications

• Must have hands-on restoration/mitigation experience.
• Proven track record leading teams with an ownership mindset.
• Strong customer-service orientation and problem-solving skills.
• Solid business sense: budgeting, pricing, and profitability awareness.
• Ability to develop referral relationships to grow market presence.
• Experience with water, fire, and mold restoration and emergency response.

Responsibilities

• Launch and lead a new restoration division in Nashville.
• Oversee day-to-day operations and field team development.
• Establish scalable processes, workflows, and standards.
• Manage client relationships and communications during projects.
• Prepare estimates, track job costs, and monitor profitability.
• Collaborate with insurers, adjusters, and homeowners through claims.

Skills

Restoration experience

Leadership ownership

Customer experience

Business acumen

Growth partnerships

Water damage & fire restoration

Tools

Estimating software

Insurance claims process

Project management tools

Job description

Native American Talent in Nashville seeks a Restoration Operations Manager to launch and lead a new restoration division serving high-end homeowners. You will oversee water mitigation, fire and smoke restoration, mold remediation, and emergency response, building processes and a field team from the ground up.

We value an owner mentality, strategic thinking, and a proven ability to drive growth and profitability while delivering exceptional customer experiences.