Restoration Operations Manager

SERVPRO Team Dixon; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

401(k)

Job summary

SERVPRO Team Dixon in Nashville, TN seeks a Restoration Operations Manager (ROM) to lead the mitigation division, raise standards, and build a scalable operating rhythm in a fast-paced emergency-response environment.

You will own outcomes, develop Restoration Managers, and drive margin, accountability, and customer trust through disciplined execution and adoption of DASH, DryBook, and Dialpad AI.

Qualifications

• 5+ years of restoration experience (water mitigation).
• Proven leadership of mitigation or field teams.
• Strong IICRC knowledge (WRT required).
• Ownership mindset and ability to work emergency hours.

Responsibilities

• Lead and develop Restoration Managers across the mitigation division.
• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
• Drive estimate accuracy, gross profit, and conversion performance.
• Build predictable after-hours systems - no heroics, just readiness.
• Champion technology adoption (DASH, DryBook, Dialpad AI).
• Unlock operational capacity and free up the GM for strategic growth.

Skills

Leadership

Mitigation

Team development

IICRC WRT

Tools

DASH

DryBook

Dialpad AI

Job description

SERVPRO Team Dixon – Restoration Operations Manager (ROM)

We're looking for a leader who thrives on bringing order to chaos.

At SERVPRO Team Dixon, we don’t just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we’re looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division.

This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm.

If you are wired for ownership, disciplined execution, and developing people - you’ll thrive here.

What You’ll Be Doing

• Lead and develop Restoration Managers across the mitigation division.
• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
• Drive estimate accuracy, gross profit, and conversion performance.
• Build predictable after-hours systems - no heroics, just readiness.
• Champion technology adoption (DASH, DryBook, Dialpad AI).
• Unlock operational capacity and free up the GM for strategic growth.
• 5+ years of restoration experience (water mitigation required).
• Proven leadership of mitigation or field teams.
• Strong IICRC knowledge (WRT required; additional certs a plus).
• Experience improving margin, accountability, and team performance.
• Comfort in a fast-paced, emergency-response environment.
• An ownership mindset - you own outcomes, not hours.
• This role typically runs 50+ hours per week and requires after-hours availability when needed.

Why Join SERVPRO Team Dixon

• Competitive salary + performance-based incentives.
• Professional development & paid certification opportunities.
• Health insurance, PTO, paid holidays, and 401(k).
• Strong, people-first culture with monthly team meetings and celebrations.
• Clear growth path within a respected and innovative SERVPRO franchise.

Schedule

• Full-time | Leadership role (typically 50+ hours/week)
• This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.