Restoration Operations Lead (Projects & Field)

Actalent; Rochester (MN); On-site; USD 128,943,000 - 157,046,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Job summary

Actalent is seeking an Operations Supervisor for Rochester, MN to lead restoration project operations, including mitigation, cleaning, and reconstruction. You will manage multi-project throughput, mentor field personnel, and collaborate with leadership to scale operations while maintaining quality and customer service.

Ideal candidates bring 5–8+ years in leadership within restoration, strong communication, and a track record of driving efficiency and growth in a fast-paced environment.

Qualifications

• 5–8+ years of leadership experience in restoration, construction, or a closely related industry.
• Restoration industry experience, with a strong understanding of mitigation, cleaning, and reconstruction operations.
• Management or supervisory experience leading teams in a fast-paced environment.
• Familiarity with the Rochester restoration market and established relationships with industry stakeholders.
• Proven ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
• Strong communication skills, with the ability to interact effectively with customers, adjusters, property managers, and internal teams.
• Solid problem-solving skills and the ability to make sound decisions under pressure.
• Demonstrated ability to drive results while building and sustaining a strong team culture.
• Excellent organizational skills with a focus on process, documentation, and compliance.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ pounds as needed in support of field operations.

Responsibilities

• Oversee daily operations across mitigation, cleaning, and reconstruction to ensure projects run efficiently, safely, and on schedule.
• Manage water, mold, fire, and storm damage projects from start to finish, ensuring quality and compliance with industry standards.
• Track and improve KPIs such as cycle times, margins, and customer satisfaction.
• Implement systems and processes that support operational efficiency and growth.
• Schedule crews and coordinate subcontractors to meet project timelines and customer expectations.
• Maintain clear and consistent communication with customers, insurance adjusters, and property managers throughout each project.
• Estimate jobs accurately and prepare complete project documentation in line with company procedures.
• Ensure compliance with IICRC standards and internal company policies across all projects.
• Recruit, train, and mentor field personnel to build a strong, high-performing operations team.
• Start up a new office location and build out the team required to support local operations.
• Lead and develop department managers and staff, providing guidance, coaching, and performance feedback.
• Build and maintain a culture of accountability, teamwork, and customer focus within the operations group.
• Support hiring, retention, and ongoing employee development initiatives to strengthen the organization.
• Partner with ownership and executive leadership on business growth and expansion plans.
• Identify opportunities to improve operational processes, increase efficiency, and drive revenue growth.
• Build and nurture relationships with clients, vendors, and referral partners to support business development.
• Ensure a consistently high level of service across all projects, maintaining a strong reputation in the community.
• Respond to occasional after-hours emergency situations as needed to support customers and field teams.
• Safely handle physical aspects of the role, including lifting up to 50+ pounds when required for project work or site support.

Skills

Leadership experience

Restoration industry experience

Team management

Communication skills

Problem-solving

Organizational skills

Driver's license

Lift 50+ pounds

Education

Business or Construction Management degree

5–8+ years operations experience in restoration

Tools

Xactimate

Estimating software

Job description

Actalent is seeking an Operations Supervisor for Rochester, MN to lead restoration project operations, including mitigation, cleaning, and reconstruction. You will manage multi-project throughput, mentor field personnel, and collaborate with leadership to scale operations while maintaining quality and customer service.

Ideal candidates bring 5–8+ years in leadership within restoration, strong communication, and a track record of driving efficiency and growth in a fast-paced environment.