Restoration Job File Coordinator

Servpro Columbia, Montour, & Sullivan Counties; Perkasie (Bucks County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

SERVPRO Team McCabe in Perkasie, PA is hiring a Restoration Job File Coordinator to support fire and water damage projects. You will monitor file status, assist with documentation, prepare preliminary estimates, and maintain clear internal and client communications.

The ideal candidate has 2+ years of admin experience, excellent written and verbal skills, and the ability to learn Xactimate and proprietary software.

Qualifications

• 2+ years of administrative or office experience.
• Outstanding written and verbal communication, including pronunciation and grammar.
• Ability to stay calm and professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Monitor job file status and work-in-progress documents.
• Ensure client requirements are followed and documented.
• Review and validate initial documentation.
• Create preliminary estimates and prepare job file reports.
• Maintain internal and external communications.
• Complete and review job file documentation for upload and audit.
• Perform job close-out activities.
• Assist other departments as needed.
• Manage scheduling for technicians.
• Participate in after-hours on-call phone rotation.

Skills

Administrative experience

Phone communication

Analytical skills

Detail-oriented

Multitasking

Written & verbal communication

Tools

Xactimate

Proprietary software

Job description

SERVPRO Team McCabe is hiring a Restoration Job File Coordinator

Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

• Monitor job file status and WIP's
• Monitor and ensure client requirements are followed
• Review and validate initial documentation
• Create preliminary estimates and prepare job file reports
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed
• Manage Tech scheduling
• After-hours on call phone rotation participation

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Workspace
• Ability to learn new software, including Xactimate® and proprietary software
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Ability to successfully complete a background check subject to applicable law

Hours:

7:30am-4:30pm M-F, flexible to work overtime and rotating on-call schedule

Job Type:

Full-time