Restoration Field Operations Leader

Restoration Service Company; Asheville (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Uniforms provided

Training & development

PPE provided

Job summary

Restoration Service Company in Asheville, NC is seeking a field operations leader to serve as the operational backbone of our Production Division. You will coach teams on restoration tasks, ensure safety, quality, and customer satisfaction on job sites, and partner with ownership to drive growth.

You’ll manage a team of technicians and project managers, set standards, improve processes, and keep open communication with the office, vendors, adjusters, and clients.

Qualifications

• 5+ years of business operations experience (restoration preferred).
• 3+ years of direct people management experience.
• Industry certifications such as IICRC, RIA are a plus.
• High School Diploma or GED required; associate or bachelor preferred.

Responsibilities

• Lead, coach, and develop a field team of restoration technicians and PMs.
• Set high standards for quality, safety, and customer experience.
• Create systems for equipment care, vehicle maintenance, and inventory.
• Identify and fix inefficient processes to save time and money.
• Maintain proactive communication between field, office, vendors, adjusters, and ownership.
• Review performance metrics with GM and Owner and translate insights into action.
• Stay current on industry best practices and certifications; help team level up.

Skills

People management

Operations management

Field leadership

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

IICRC certification

RIA certification

Job description

Restoration Service Company in Asheville, NC is seeking a field operations leader to serve as the operational backbone of our Production Division. You will coach teams on restoration tasks, ensure safety, quality, and customer satisfaction on job sites, and partner with ownership to drive growth.

You’ll manage a team of technicians and project managers, set standards, improve processes, and keep open communication with the office, vendors, adjusters, and clients.