Restoration Estimator & Client Experience Lead

SERVPRO of Springfield; Springfield (IL); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Paid time off

Training & development

Competitive salary

Résumé du poste

SERVPRO of Springfield is seeking an Estimator – Customer Service Representative to lead daily restoration project activities and manage crews. The role focuses on delivering high-quality service, meeting schedules, and ensuring client satisfaction while controlling costs.

You will coordinate scopes of work, prepare estimates, and supervise restoration crews to maintain timelines and safety standards. A background in restoration and leadership acumen is valuable for success in this position.

Qualifications

• High school diploma or GED required.
• Valid driver’s license.
• At least one year restoration industry experience preferred.
• IICRC certification a plus, not required.
• Experience building a strong team with tangible leadership skills.
• Strong process and results-driven attitude.
• Ability to multitask and remain detail-oriented.
• Must be knowledgeable in relevant computer applications.
• Ability to successfully complete a background check as per law.

Responsabilités

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects, including subcontractors.
• Review job site documentation to support services and ensure client requirements and billing.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with General Manager and office staff on project progress and issues.
• Oversee day-to-day operations of restoration crews, schedules and production levels.
• Direct a diverse workforce to ensure timely job processing.
• Develop and implement processes to improve performance.
• Develop employees for greater responsibility through instruction and training.
• Coordinate with support staff to avoid delays in the job process.
• Ensure compliance with all safety procedures in restoration areas.

Connaissances

Leadership

Team building

Multitasking

Detail oriented

Computer literacy

Background check

Formation

High School Diploma or GED

Description du poste

SERVPRO of Springfield is seeking an Estimator – Customer Service Representative to lead daily restoration project activities and manage crews. The role focuses on delivering high-quality service, meeting schedules, and ensuring client satisfaction while controlling costs.

You will coordinate scopes of work, prepare estimates, and supervise restoration crews to maintain timelines and safety standards. A background in restoration and leadership acumen is valuable for success in this position.