Restoration Project Lead: Drive Projects & Client Success

ServiceMaster Clean of Fraser Valley; El Paso (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

SERVPRO Franchise seeks a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews. This frontline management position leads their team to operational excellence, accuracy in scope, and quality service.

Key responsibilities include preparing estimates, coordinating crews and subcontractors, and maintaining clear communication with customers, vendors, and insurance representatives.

Qualifications

• Valid driver's license.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects, including subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Management experience

Team leadership

Customer service

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Job description

SERVPRO Franchise seeks a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews. This frontline management position leads their team to operational excellence, accuracy in scope, and quality service.

Key responsibilities include preparing estimates, coordinating crews and subcontractors, and maintaining clear communication with customers, vendors, and insurance representatives.